Shipping policy

<h2>Shipping Policy</h2>
<p><strong>Last updated: September 26, 2026</strong></p>

<p>Thank you for shopping with KEIRAY. We aim to provide clear shipping information before you place your order.</p>

<h3>Order Processing</h3>
<p>Most orders are prepared for shipment within 1–3 business days after payment is confirmed, unless a different processing time is shown on the product page or at checkout. Orders placed on weekends or public holidays may begin processing on the next business day.</p>

<h3>Shipping Rates and Destinations</h3>
<p>Available shipping methods, delivery destinations, estimated delivery times, and shipping charges are shown at checkout based on the items in your cart and your delivery address. If a shipping option is not offered for your address at checkout, we are currently unable to ship that order to that destination.</p>

<h3>Delivery Estimates</h3>
<p>Delivery dates and transit times shown at checkout are estimates and are not guaranteed. Carrier delays, weather, customs processing, peak-season volume, or other events outside our control may affect delivery times.</p>

<h3>Multiple Shipments</h3>
<p>KEIRAY carries products fulfilled through multiple approved suppliers and fulfillment locations. As a result, items from the same order may occasionally arrive in separate packages and at different times. You will not be charged additional shipping beyond the amount confirmed at checkout unless you separately approve a change to your order.</p>

<h3>Tracking</h3>
<p>When tracking information is available, it will be sent to the email address provided with your order. Please allow time for the carrier to activate tracking after the shipment is created.</p>

<h3>Shipping Address</h3>
<p>Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.</p>

<h3>International Orders, Duties and Taxes</h3>
<p>For international shipments, import duties, taxes, customs fees, or brokerage charges may apply depending on the destination. Unless specifically collected at checkout, these charges are the responsibility of the recipient and are determined by the local authorities or carrier.</p>

<h3>Lost, Damaged or Incorrect Shipments</h3>
<p>If your shipment appears lost, arrives damaged, or contains the wrong item, please contact us as soon as possible at yuliia@keiray.com. Please include your order number and, when relevant, clear photos of the package and item so we can review the issue.</p>

<h3>Contact</h3>
<p>Email: yuliia@keiray.com<br>
Phone: +40 756 289 517<br>
Website: keiray.com</p>